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AUDIO VISUAL & AUTOMATION SERVICES
FOR THE HOME AND OFFICE
Dashwood IT & AV Solutions offers a bespoke and comprehensive service ranging from printer set-up to the configuration of secure VPN tunnels and load balancing networks. We create state of the art home/office automation systems, enabling as much or as little control as required. We work closely with our clients to ensure a system is perfectly suited to its environment, both functionally and aesthetically, whilst remaining fairly and competitively priced. In an ever-progressing technological world, Dashwood ensures that future proofed, modular technologies wherever possible, enabling equipment to be upgraded and replaced quickly, efficiently and economically. We also certify that all your systems are up to date and maintained accordingly with our excellent post installation and support services.
For piece of mind Dashwood offers tiered support contracts to cater for the level of support that best suits your needs. All tiers include remote monitoring of your system and remote assistance to initially fix or diagnose the issue. If the issue requires a physically attending the clients home or office, then the response time and time spent during the appointment are tiered according to the support contact level.
SUPPORT CONTRACTS
BRONZE
• Remote monitoring of your system and alerting.
• 1 hour of remote assistance per month.
Additional hours billed at normal rate.
• Physical appointments billed at hourly rate.
• Two day response time SLA (Service Level Agreement) for both remote and physical assistance.
• AntiVirus, Backup and Remote Desktop Software Installed and licence included.
SILVER
• Remote monitoring of your system and alerting.
• 2 hours of remote assistance per month. Additional hours billed at normal rate.
• First 2 hours of any physical appointment covered. Further hours billed at hourly rate.
• Next day response time SLA (Service Level Agreement) for both remote and physical assistance.
• AntiVirus, Backup and Remote Desktop Software Installed and licence included.
GOLD
• Remote monitoring of your system and alerting.
• Unlimited Remote assistance provided. All hours of any appointment covered under support contract.
• 2 hour response time SLA (Service Level Agreement) for both remote and physical assistance during 09:00 – 18:00.
• Anti-Virus, Backup and Remote Desktop Software installed and licence included.
OFFICE IT & COMPUTER SUPPORT
ANTI - VIRUS &
DISASTER RECOVERY
• Virus and malware detection and removal.
• Installation of virus protection software.
• Hard disk failure support, restoration of infected files and lost data retrieval.
• Implement physical and cloud based back-up solutions.
• Deployment of high availability clustered virtual servers.
• Realtime replication of database and application storage.
NETWORK INSTALLATION & TROUBLESHOOTING
• Installation of wireless networks and wireless acces points for mobile devices and tablets.
• Configuration and range extension of wireless networks.
• Secure wireless networks using the latest encyption technologies.
• Installation and configuration of ethernet network cables and associated hardware.
• Network switch and router configuration, load balancing and traffic prioritisation.
DESKTOP INSTALLATION &
SUPPORT
• Hardware/software installation and upgrades.
• Assist with the selection of an internet provider and manage the installation.
• Shared peripheral installation and configuration, such as printers and scanners.
• Performance Tuning; hard disk defragmentation, log file and detritus removal, service tuning, hardware deep clean.
• Secure removal of sensitive data from hard disks and other removable storage devices.
CLOUD BASED SERVICES & TECHNOLOGIES
• Migration from legacy POP based email to IMAP/cloud based technology.
• Migration from local company storage or SAN storage to Cloud based solutions.
• Registration of company domain, set-up of e-mail and cloud sharing services, for example Office365.
• Cloud based hosting via AWS (Amazon Web Services).
OFFICE AUDIO VISUAL SYSTEMS
Dashwood offers many services and solutions to commercial clients. Whether you want to control your board room from your phone, or design a video conferencing system, we can help. Services include but are not limited to:
Office Automation: Integrated lighting control (overhead & ambient lighting), multi-room audio technology (speakers & music), visual systems (projectors & televisions), environmental control (heating & airconditioning), window dressings (blinds & curtains) and security control (door entry systems & IP cameras).
Wiring Infrastructure: Installation of cabling only for clients looking to enable 'smart-office' features and/or future proof their office.
Internet & Office Network: Local business broadband provider assessment and recommendation. Wireless and/or wired office network installation and configuration.
Telecommunication: Installation and configuration of telephone systems and digital private branch exchange (PBX).
Property Assessment Report: Property infrastructure and capabilities assessment report, including detailed floor plan identifying strategic WiFi coverage points and internal wiring diagram.
Service Contracts: Bronze, Silver and Gold maintenance contracts ensuring continued and uninterrupted enjoyment of your system (read more).
RESIDENTIAL IT & COMPUTER SUPPORT
NETWORK INSTALLATION &
TROUBLESHOOTING
• Installation of wireless networks and wireless acces points for mobile devices and tablets.
• Configuration and range extension of wireless networks.
• Secure wireless networks using the latest encyption technologies.
• Installation and configuration of ethernet network cables and associated hardware.
• Network switch and router configuration, load balancing and traffic prioritisation.
DESKTOP INSTALLATION &
SUPPORT
• Installation and configuration of a new computer, including migrating data.
• Hardware/software installation and upgrades.
• Peripheral component installation and configuration, such as printers and scanners.
• Performance tuning; hard disk defragmentation, deep clean and service tuning.
• Secure removal of sensitive data from hard disks and removable storage devices.
ANTI - VIRUS & DISASTER RECOVERY
• Virus and malware detection and removal.
• Installation of virus protection software.
• Hard disk failure support, restoration of infected files and lost data retrieval.
• Implement physical and cloud based back-up solutions.
CLOUD BASED SERVICES
• Migration from legacy POP based email to IMAP/cloud based technology.
• Registration of personal domain(s), set-up of e-mail and cloud sharing services, for example Office365.
RESIDENTIAL AUDIO VISUAL
SYSTEMS & HOME AUTOMATION
Home Automation: Integrated lighting control (overhead & ambient lighting), multi-room audio technology (speakers & music), visual systems (projectors & televisions), environmental control (heating & air-conditioning), window dressings (blinds & curtains) and security control (door entry systems & IP cameras).
Home Cinema: Design, installation, configuration and speaker calibration.
Wiring Infrastructure: Installation of cabling only for clients looking to enable 'smart-home' features and/or future proof their property.
Internet & Home Network: Local broadband provider assessment and recommendation. Wireless and/or wired home network installation and configuration.
Telecommunication: Installation and configuration of telephone systems and digital private branch exchange (PBX).
Property Assessment Report: A document detailing the internal wiring of a property, identifying strategic WiFi coverage points and technological capabilities of a property.
Service Contracts: Bronze, Silver and Gold maintenance contracts ensuring continued and uninterrupted enjoyment of your system (read more).
Dashwood offers many services and solutions to residential clients. Whether you want to control your central heating from your phone, or design a home cinema system, we can help. Services include but are not limited to: