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AUDIO VISUAL & AUTOMATION SERVICES

FOR THE HOME AND OFFICE

Dashwood IT & AV Solutions offers a bespoke and comprehensive service ranging from printer set-up to the configuration of secure VPN tunnels and load balancing networks.  We create state of the art home/office automation systems, enabling as much or as little control as required. We work closely with our clients to ensure a system is perfectly suited to its environment, both functionally and aesthetically, whilst remaining fairly and competitively priced.  In an ever-progressing technological world, Dashwood ensures that future proofed, modular technologies wherever possible, enabling equipment to be upgraded and replaced quickly, efficiently and economically.   We also certify that all your systems are up to date and maintained accordingly with our excellent post installation and support services.

Residential AV

RESIDENTIAL AUDIO VISUAL

SYSTEMS & HOME AUTOMATION

Technology should make your home feel more comfortable, convenient and enjoyable. We design and install residential audio visual and automation systems around your property, your lifestyle and the way you use each room. From a simple network upgrade to a fully integrated smart home, we can help you choose the right features and bring them together in one straightforward system.

Home Automation:

Manage the everyday features of your home with integrated controls for lighting, entertainment, comfort and security. Set the right atmosphere with overhead and ambient lighting, play music in multiple rooms, and bring televisions and projectors into your home control system. You can also manage heating and air conditioning, operate blinds and curtains, and keep an eye on your property with door entry systems and IP cameras.

 

We’ll help you select and configure a system that suits your home, then make sure the different technologies work together as intended. Whether you want convenient control of a few key features or a more comprehensive installation, we’ll shape the solution around your priorities.

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Home Cinema:

Bring the cinema experience home with a system designed for your room. We consider the space, screen or display, projector, speakers and seating position to create an enjoyable viewing and listening experience that fits your property.

Our service covers design, installation and configuration, followed by speaker calibration to help deliver clear dialogue, balanced sound and an immersive experience. We can advise on the equipment and setup best suited to your room, whether you’re planning a dedicated cinema space or adding better audio and visuals to a living room.

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Wiring Infrastructure:

A well-planned cabling installation gives you a solid foundation for current and future technology. We install wiring for clients who want to enable smart-home features or prepare their property for upgrades, without having to install every system straight away.

We’ll discuss how you use your home and what you may want to add over time, then plan cabling routes and connection points to suit the property. This can help make future installations—such as network access points, speakers, displays or automation controls—more straightforward and reduce the need for disruptive work later.

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Internet & Home Network:

A dependable home network supports everything from video calls and streaming to smart-home controls and security devices. We assess your property and broadband options, recommend a suitable local provider, and install and configure a wired or wireless network to meet your needs.

We can plan network coverage for the rooms and areas you use most, including spaces where the signal may be weaker. A combination of wired connections and carefully positioned Wi-Fi access points can help provide consistent connectivity for your devices throughout the home.

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Telecommunication:

We provide installation and configuration of telephone systems for residential properties. This includes digital private branch exchange (PBX) systems, and modern VoIP solutions which can help manage calls across multiple handsets or areas of a property.

We’ll help identify the features you need, install the equipment and configure the system for practical day-to-day use. Whether you’re replacing an existing setup or planning a new telephone system, we can advise on an approach that suits your property and communication needs.

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Property Assessment Report:

If you’re buying, renovating or upgrading a property, it helps to know what technology and wiring are already in place. Our Property Assessment Report gives you a clear overview of the property’s internal wiring, potential Wi-Fi coverage points and technological capabilities.

The report can help you understand what may be reused, where improvements could be beneficial and which areas may need attention before new systems are installed. It provides useful information for planning home networking, audio visual equipment and smart-home features.

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Service Contracts: 

Your system should keep working reliably after installation. Our Bronze, Silver and Gold maintenance contracts provide ongoing support to help you continue enjoying your audio visual and home automation equipment.

We’ll explain the support included with each contract so you can choose the level that suits your system and expectations. Regular maintenance can help identify issues, keep equipment configured correctly and give you a point of contact if you need assistance.

system (read more).​​

Residential IT

RESIDENTIAL IT & COMPUTER SUPPORT

NETWORK INSTALLATION &

TROUBLESHOOTING

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• Installation of wireless networks and wireless acces points for mobile devices and tablets.

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• Configuration and range extension of wireless networks.

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• Secure wireless networks using the latest encyption technologies.

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• Installation and configuration of ethernet network cables and associated hardware.

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• Network switch and router configuration, load balancing and traffic prioritisation.

DESKTOP INSTALLATION &

SUPPORT

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• Installation and configuration of a new computer, including migrating data.

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• Hardware/software installation and upgrades.

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• Peripheral component installation and configuration, such as printers and scanners.

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• Performance tuning; hard disk defragmentation, deep clean and service tuning.

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• Secure removal of sensitive data from hard disks and removable storage devices.

ANTI - VIRUS & DISASTER RECOVERY

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• Virus and malware detection and removal.

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• Installation of virus protection software.

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• Hard disk failure support, restoration of infected files and lost data retrieval.

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• Implement physical and cloud based back-up solutions.

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​CLOUD BASED SERVICES

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• Migration from legacy POP based email to IMAP/cloud based technology.

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• Registration of personal domain(s), set-up of e-mail and cloud sharing services, for example Office365.

Office AV

OFFICE AUDIO VISUAL SYSTEMS

Dashwood offers many services and solutions to commercial clients.  Whether you want to control your board room from your phone, or design a video conferencing system, we can help.  Services include but are not limited to:

Office Automation:  Integrated lighting control (overhead & ambient lighting), multi-room audio technology (speakers & music), visual systems (projectors & televisions), environmental control (heating & airconditioning), window dressings (blinds & curtains) and security control (door entry systems & IP cameras).

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Wiring Infrastructure:  Installation of cabling only for clients looking to enable 'smart-office' features and/or future proof their office.

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Internet & Office Network:  Local business broadband provider assessment and recommendation.  Wireless and/or wired office network installation and configuration.

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Telecommunication:  Installation and configuration of telephone systems and digital private branch exchange (PBX).

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Property Assessment Report:  Property infrastructure and capabilities assessment report, including detailed floor plan identifying strategic WiFi coverage points and internal wiring diagram.

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Service Contracts:  Bronze, Silver and Gold maintenance contracts ensuring continued and uninterrupted enjoyment of your system (read more).

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Office IT

OFFICE IT & COMPUTER SUPPORT

ANTI - VIRUS &

DISASTER RECOVERY

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• Virus and malware detection and removal.

 

• Installation of virus protection software.

​

• Hard disk failure support, restoration of infected files and lost data retrieval.

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• Implement physical and cloud based back-up solutions.

 

• Deployment of high availability clustered virtual servers.

 

• Realtime replication of database and application storage.

NETWORK INSTALLATION & TROUBLESHOOTING

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• Installation of wireless networks and wireless acces points for mobile devices and tablets.

​

• Configuration and range extension of wireless networks.

 

• Secure wireless networks using the latest encyption technologies.

​

• Installation and configuration of ethernet network cables and associated hardware.

​

• Network switch and router configuration, load balancing and traffic prioritisation.

DESKTOP INSTALLATION &

SUPPORT

​

• Hardware/software installation and upgrades.

 

• Assist with the selection of an internet provider and manage the installation.

 

• Shared peripheral installation and configuration, such as printers and scanners.

 

• Performance Tuning; hard disk defragmentation, log file and detritus removal, service tuning, hardware deep clean.

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• Secure removal of sensitive data from hard disks and other removable storage devices.

​CLOUD BASED SERVICES & TECHNOLOGIES

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• Migration from legacy POP based email to IMAP/cloud based technology.

 

• Migration from local company storage or SAN storage to Cloud based solutions.

 

• Registration of company domain, set-up of e-mail and cloud sharing services, for example Office365.

 

• Cloud based hosting via AWS (Amazon Web Services). 

SUPPORT CONTRACTS

For piece of mind Dashwood offers tiered support contracts to cater for the level of support that best suits your needs. All tiers include remote monitoring of your system and remote assistance to initially fix or diagnose the issue. If the issue requires a physically attending the clients home or office, then the response time and time spent during the appointment are tiered according to the support contact level.

BRONZE

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• Remote monitoring of your system and alerting.

 

• 1 hour of remote assistance per month.

Additional hours billed at normal rate.

 

• Physical appointments billed at hourly rate.

 

• Two day response time SLA (Service Level Agreement) for both remote and physical assistance.

 

• AntiVirus, Backup and Remote Desktop Software Installed and licence included.

SILVER

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• Remote monitoring of your system and alerting.

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• 2 hours of remote assistance per month. Additional hours billed at normal rate.

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• First 2 hours of any physical appointment covered. Further hours billed at hourly rate.

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• Next day response time SLA (Service Level Agreement) for both remote and physical assistance.

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• AntiVirus, Backup and Remote Desktop Software Installed and licence included.

​GOLD

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• Remote monitoring of your system and alerting.

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• Unlimited Remote assistance provided. All hours of any appointment covered under support contract.

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• 2 hour response time SLA (Service Level Agreement) for both remote and physical assistance during 09:00 – 18:00.

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• Anti-Virus, Backup and Remote Desktop Software installed and licence included.

Support Contracts

3rd Floor, 207 Regent Street, London, W1B 3HH

Tel: 0203 859 1769  Email: info@dashwood-solutions.com

© 2020 by Dashwood IT & AV Solutions

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